Privacy Policy

1) Information We Collect

A. Information you provide directly

• Booking and enquiry information: name, email address, phone number, travel dates, number of guests, room preferences, special requests.
• Contact details: when you call or email us, we may collect your communication content and contact information.
• Guest profile information (if provided): age group, identification details required for check-in (where applicable), and other information you choose to share for accommodation purposes.

B. Information collected automatically

• Device and usage data: IP address, browser type, pages viewed, approximate location (derived from IP), date/time of access, and other similar technical information.
• Cookies and similar technologies: data stored in your browser to remember preferences and to analyze website usage.

C. Payment information

• If you pay through a third-party payment method (e.g., UPI/cards processed by an external payment provider), we typically do not receive your full payment card details, as payments are handled by payment processors. However, we may receive confirmation of payment status and booking reference information.

2) How We Use Your Information

• Provide and manage reservations (confirm bookings, communicate room availability, handle modifications/cancellations).
• Deliver customer support (answer calls/emails, respond to enquiries, assist with special requests).
• Check-in and guest services (including guest verification processes required by law and property operations).
• Improve our website and services (analyze trends, measure performance, optimize user experience).
• Prevent fraud and ensure security (protect our guests, business, and website from unauthorized access or misuse).
• Comply with legal obligations (as required under applicable laws in India, including record-keeping requirements).

3) Cookies and Tracking Technologies

Our website may use cookies or similar technologies for:

• Essential website functionality (e.g., remembering selections).
• Performance and analytics (understanding website usage).
• Security (preventing misuse and protecting user sessions).

You can manage cookies through your browser settings. If you disable cookies, some parts of the website may not work properly.

4) Sharing of Information

We do not sell your personal information.

We may share information with:

• Service providers/partners that help us operate the business, including:
  • IT and website hosting providers,
  • email service providers,
  • analytics providers,
  • customer support tools,
  • payment processing partners (if applicable).
• Legal authorities if required to comply with laws, regulations, or lawful requests.
• Third parties only when necessary to fulfill your booking or provide services requested (e.g., confirmation and operational coordination).

We require these partners to protect personal information and use it only for the purposes necessary to provide services to us.

5) Data Retention (How Long We Keep Your Data)

• Fulfilling bookings and guest services
• Resolving customer support issues
• Complying with legal and record-keeping requirements
• Maintaining security and preventing fraud

After the retention period, we take reasonable steps to delete or anonymize data.

6) Your Rights and Choices (India / General)

• Access your personal data
• Correct inaccurate information
• Request deletion (where applicable)
• Object to or restrict processing in certain circumstances
• Withdraw consent where processing is based on consent

To make a request, contact us using the details below. We may verify your identity before responding to requests.

7) Security Measures

• Access controls
• Secure data storage practices
• Encryption and secure connections where appropriate
• Limiting access to personal information to authorized personnel and service providers